FAQ

1
Who is a Chiropodist?
A primary health care provider specialized in the treatment and management of foot, ankle and lower leg deformities and ailments. They would have completed post–graduate studies and are regulated by the College of Chiropodists of Ontario.
2
What is Chiropody?
Chiropody is a branch of the medical sciences that involves the assessment and management of foot and lower limb disorders: this includes the management of a wide variety of disorders, injuries and local manifestations of systemic conditions.

A Chiropodist is a primary care professional that specializes in the assessment, management and prevention of diseases and disorders of the foot. Chiropodists are skilled in assessing the needs of their patients and of managing both chronic and acute conditions affecting foot and lower limb function. As a primary care provider capable of independent clinical practice, these skills are often practiced independent of medical referral.
3
What Services Does A Chiropodist Provide?
A Chiropodist/Podiatrist offers expertise in the domain of biomechanical foot correction, management of bone deformities and even management of warts and calluses. (See "Products & Services" tab for a full description of services).
4
What is the difference between a Chiropodist and a Podiatrist?
In terms of insurance benefits, the terms Podiatrist and Chiropodist mean the same and both are eligible for insurance coverage.
In Ontario, Chiropodists and Podiatrists are both regulated by the College of Chiropodists of Ontario to practice foot care. Both practitioners have the same regulated scope of practice in Ontario (defined by the Chiropody Act). The difference in the usage of the terms arises from where they obtained their education. In Ontario, Chiropody is used for the profession (similar to the U.K) as opposed to Podiatry which is used in the U.S. Both professionals undergo extensive theoretical and clinical education prior to registration with the College of Chiropodists (a minimum of 7-8 years of higher education).
5
Do I Need A Medical Referral?
No you do not need a Medical referral and merely need to call our Clinic at 905-456-8441 to fix an appointment. A medical referral isn't required as chiropodists are primary care practitioners with prescription rights.*
6
Do I Need An Appointment?
We welcome and accept new patients. Simply call our Clinic at 905-456-8441 to book an appointment.
* Under some insurance plan, a physician’s referral is required prior to see Chiropodist. Please check the requirement under your insurance plan.
7
Is This Service Covered Through OHIP?
No, this service is not covered under OHIP and payment would be due at the time of the appointment. Most extended health insurance plans cover the fees associated with chiropody services and custom orthotics/orthopedic footwear
8
What Should I Bring To My First Appointment?
The duration of your appointment would be approximately 30 minutes and will include a thorough examination of your feet and lower legs, including a detailed recording of your current medical history. Concurrently you would need to carry all your relevant medication prescription and even the shoes you wear. Please ensure that you wear clothes that are comfortable and allow ease of examination of the foot, ankle and the knees.
9
What Is An Orthotic?
Foot deformities may require re- alignment which is best attained by using specialized devices in the shoes known as Orthotic devices. These prescription devices are made at our Foot Clinic using laser scanners and impressions in foam boxes. We ensure a meticulous workup to accurately evaluate your foot type, gait, level of activity and even footwear used to arrive at customized solutions.
In Ontario, chiropodists / podiatrists are the only regulated primary health care professionals that are able to prescribe, manufacture and dispense foot orthotics
10
What Is The Difference Between Custom Made Orthotics And Store Bought Devices (insoles)?
Foot supports, insoles and arch supports are devices which are bought from the store and not true foot orthotics, and thus they are not reimbursed by insurance companies.

On the contrary true orthotic devices are customized and prepared after an in-house evaluation using the modality of laser scanner or foam box cast impressions at our Foot Clinic.

11
Do you sell shoes? Are shoes covered by my insurance?
Yes, we do offer a full range of Orthopedic & Comfort shoes and sandals for men, women and kids.
Some insurance plans will cover shoes. It is helpful to check with your insurance provider to see if you have coverage for shoes before coming into the clinic. We can then help you find the best pair for you.

12
What is a compression stocking?
Compression stockings are specialized hosiery designed to help prevent the occurrence of and guard against further progression of venous disorders such as edema, phlebitis and thrombosis. Compression stockings are elastic garments worn around the leg, compressing the limb, exerting pressure against the legs, reducing the diameter of distended veins, and causing an increase in venous blood flow velocity and valve effectiveness.
13
What is TENS Unit?
Transcutaneous electrical nerve stimulation (TENS) is the use of electric current produced by a device to stimulate the nerves for therapeutic purposes. TENS by definition covers the complete range of transcutaneously applied currents used for nerve excitation although the term is often used with a more restrictive intent, namely to describe the kind of pulses produced by portable stimulators used to treat pain. The unit is usually connected to the skin using two or more electrodes. A typical battery-operated TENS unit is able to modulate pulse width, frequency and intensity. Generally TENS is applied at high frequency (>50 Hz) with an intensity below motor contraction (sensory intensity) or low frequency (<10 Hz) with an intensity that produces motor contraction.
14
Who is Registered Massage Therapist?
A Registered Massage Therapist is an individual who has: Completed competency-based education at educational institutions recognized by the Government of Ontario; Studied anatomy, physiology, pathology, physical assessment, neurology, treatments, ethics and other subjects; Completed a minimum of 150 clinical hours; Successfully completed examinations from and have been "registered" by the College of Massage Therapists of Ontario (the College) in accordance with the Regulated Health Professions Act and the Massage Therapy Act; Maintained their registration by participating in continuing education and a Quality Assurance Program that assists them in the maintenance of high professional standards and quality care of their clients. Only members of the College are permitted to use the title, Massage Therapist or Registered Massage Therapist or the designation of RMT or MT. All members of the Registered Massage Therapists' Association of Ontario must be registered with the College and are therefore licensed massage therapy practitioners.
15
What is Homeopathy?
Homeopathy is a system of alternative medicine created in 1796 by Samuel Hahnemann, based on his doctrine of like cures like, according to which a substance that causes the symptoms of a disease in healthy people will cure similar symptoms in sick people. Homeopathic remedies are found to be no more effective than a placebo, and homeopathy is widely considered a pseudoscience.
16
Do I have to pay to Clinic for products and services covered under my insurance plan?
It totally depends on your insurance provider as some insurance companies allow clinics to bill them directly for certain products and services. In these circumstances, patients don't pay to clinic and we get paid by insurance companies directly. In all other cases where assignment of benefit is not allowed, you need to pay upfront.
17
How long does it take to get custom made orthotics?
It usually takes from 1 to 2 weeks to get custom made orthotics.
18
Who will submit the claims?
We will submit the claim on your behalf in cases where we bill directly to insurance companies on your behalf. In case where we charge you then we will give you all the documentation and you submit the claim to insurance company.
19
What products and services am I covered for?
Coverage varies from plan to plan in terms of benefit year, maximum amount/ pair covered, % of amount covered, deductibles, etc. It’s always better to check your coverage before using it.
20
Who will check the coverage?
We can help you in checking your coverage. For certain insurance companies, we need your policy number and id/ certificate number to check your coverage and these companies will tell us. For some insurance companies, they will tell only either to you or to us with your consent. Please call us to check if your insurance company need patient consent or not, to disclose your coverage to us.
21
Is Homeopathy Services covered under my insurance plan?
More and more insurance companies in Ontario are now covering homeopathy services under their plans. It needs to be checked before using the service.